Socrates Reloaded: The Case for Ethics in Business & Technology
We strive for ever-more operational excellence in business operations, and embrace analytics as the way to “predict the future”, or at least getting grip on the changes in our environment. But is that always GOOD? Are there things we shouldn’t do or shouldn’t know? Using many real-life examples, Buytendijk take you on a tour through modern-day ethics in business and technology. Can the police use navigation data to plan speed traps? Can business analysts analyze anything they want? Are there limits to higher productivity? Does technology have a moral footprint? Esoteric? Hardly! In the years to come, taking the power of technology too far will cause large enterprises significant public embarrassment, and worse. Executives and politicians will have to step down for not having thought through these issues. A must-attend workshop to survive the coming decade.
Values, Culture and Behavior: The True Drivers of Business Performance
Presentation - Big Data Needs Big Process
Big Data is one of the biggest trends in IT and business. It helps organizations significantly improve their capabilities of getting very detailed insights in a much shorter period of time. In short: 1-on-1 customer interaction in real-time. But the term “big data” is problematic. It’s not about being big, and it is not about data. Big data is as useful as how well you can turn those insights into action. Action is the domain of business operations and business process. Never hesitating to launch the next big thing, Buytendijk explores the world of Big Process, and sheds some light on how to upgrade your business operations from essentially the 1990s to what is needed for today.
Presentation - Performance Networks: Managing The Heterogeneous World
No organization stands alone. Most organizations heavily rely on outsourced activities. They run customer self-service processes, manage complex mass customization value-chains, and even innovation is a co-creative process. Business has become a network. The nature of management, unfortunately, is still very hierarchical. In his usual provocative and humorous style, Frank shares his research on the sense and the nonsense of network organizations, and how to manage this new reality. See how baseball, Frank's whisky cabinet and dating relate to service level agreements, stakeholder management, and everything 2.0.